SHIP of Frederick County is currently seeking a Program Administrator for our New Horizons Program. Please use the apply now link to submit your interest.
Title: Program Administrator, New Horizons
Position Type: Full-time
Reports To: Executive Director
SHIP Program Summary:
The Student Homelessness Initiative Partnership (SHIP) of Frederick County operates at the intersection of education, employment, and homelessness. Through partnerships with the broader community, SHIP aims to connect youth with the tools they need to reduce barriers to academic attainment, employment, and safe, stable housing.
Role will develop, track, and monitor the service plans of homeless youth enrolled in the New Horizons program, and facilitate placement of program participants into a broad range of community services including social/ emotional; physical health; educational; and economic. Position includes management of all New Horizons and New Horizons Academy program staff. The objective of the program is to provide growth support to homeless high school students within Frederick County Public Schools that will increase their ability to graduate on-time from high school, and thus work to end the cycle of poverty and homelessness.
• Support the daily operations of the New Horizons and New Horizons Academy Programs
• Monitor program activities, effectiveness, and grant compliance
• Facilitate, calendarize, and coordinate the service plan for each of the program participants
• Recruit referral agencies that will assist in the fulfillment of program participant service plans
• Communicate regularly and maintain positive relationships with referral agencies and organizations
• Thorough knowledge and familiarity with online ServicePoint profile system so that all pertinent data for each program participant is entered and maintained accurately and thoroughly
• Regularly produce summary reports for monitoring agencies
• Provide administrative support as needed
- Proactively network with community service providers to deliver services to homeless students and to identify programs and resources that will assist and support New Horizons program participants
- Ensure that New Horizons data is current and accurate on ServicePoint. This will include: Demographic information, Consent Documents, E-school data collection, service transactions, and Contact Reports. The management of accurate documentation is essential as required by the State of Maryland grant.
- Track, analyze and report on metrics and outcomes. Provide insight and direction on process improvement
- Travel to and meet with participating community agencies on a regular basis
- Communicate program updates as required
- Maintain youth cases as needed and serve as a reference point for staff regarding their casework
Necessary Skills and Qualifications:
- At least 2 years of program management experience
- At least 2 years experience working directly with youth between the ages of 16 and 22
- Experience in case management, preferably working with a direct service provider
- Proven leadership and supervisory experience
- Excellent time management skills and ability to prioritize work
- Strong communication and organizational skills, attention to detail
- Ability to work both independently and as an integral part of the SHIP team
- Comfort communicating with vulnerable families and youth, ability to say no to requests when necessary
- Pass a criminal background check
- Have a valid driver’s license, dependable automobile, and automobile insurance
- Have a Bachelor’s degree in a related field or equivalent work experience
- Ability to detect errors, determine causes, and make corrections as appropriate
- Skill in operation of modern office equipment such as personal computer (including MS Office), facsimile, copiers, scanners and telephones
- Interpersonal skills necessary to develop and maintain effective and appropriate working relationships with clients, co-workers, and representatives of other agencies.
- Knowledge of basic supervisory and employee management principles.
- Knowledge of applicable employee rights, protections and avenues of appeal
- Skill in assigning, prioritizing, monitoring, and reviewing work assignments
- Skill in mentoring and training employees with varying educational backgrounds and aptitudes
- Skill in anticipating potential personnel issues and taking appropriate action
- Ability to use sound judgment to detect unusual, harmful, or emergency situations and act accordingly
- Ability to comprehend, process and apply both verbal and written skills appropriate to the job
- Ability to consistently demonstrate sound ethics and judgment
- Ability to maintain the confidentiality of information and professional boundaries
- Working knowledge of local agencies, community resources and organizations addressing the issues of youth, youth homelessness, and housing at large
- Awareness of trauma, and willingness to learn and engage in trainings about childhood and adult trauma
- Experience with grant or other financial reporting